Outsourced Technical Support Services – L1, L2 Tech Support
Orsol.ai has 6+ years of experience in providing outsourced technical support services to companies in USA, UK, Germany and Canada. With a strong professional background, well trained agents, and innovation, we can deliver impeccable outcomes under highly competitive market challenges.
Our managed IT Support Services incorporate industry-standard processes and have surpassed the expectations of many companies. Easy integrations, Expert led services and Proactive Support – Give us a chance to demonstrate everything in detail.
Choosing Orsol as your next Tech Support provider is better and inexpensive than the overall budget of the in-house team. Also, our tech support service is unique and designed as per industry standards. We customize each services & BPO solutions as per the client needs. Thus, you pay only for the services you acquire.
- L1 technical support
Level 1 Tech Support Services offer users a direct support from an agent attending a call, email, or live chat. L1 Technical Support provides basic support, helps in resolving troubleshooting, and figuring out the underlying problem. The support services deal with equipment & networking troubleshooting, ticket management, etc. - L2 technical support
Level 2 Tech Support Services cover complex or hard to solve problems. Agents have in-depth understanding of company’s products and services. They follow-up inquiries from L1 agents and is perfectly suitable for Ecommerce and IT businesses. The support services include – Troubleshooting/resolution, configuration management, etc. - L3 technical support
Level 3 tech support services consist of a development team and are often accredited as the last line of support. The team take inquiries from L1 and L2, and handles the most difficult problems. The support services include – Fixing Defects, Minor Enhancements, Root Cause Analysis and Performance Tuning & Capacity planning.
PROS of Technical Support Services
Getting started with tech support services (integration and overall management) is a simple and straightforward process. It is much easier & inexpensive than hiring, training, managing and streamlining in house team. Of course, Orsol will also give you the best L1, L2 and L3 tech support agents and a dedicated project manager working closely – but most importantly, our commitment to ensure best in class services.
