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650+ reviews
#1 BPO IN ALBANIA
Trusted partner
15+
dedicated teams
Our services
We provide reliable outsourcing that supports the evolving needs of support, sales, operations, and growth teams.
Live chat teams that keep response times fast and every conversation on-brand.
Structured help desk coverage that resolves issues quickly and escalates with clarity.
Professional B2B calling programs for complex sales cycles and account care.
Full inbound and outbound programs for support, sales, retention, and appointments.
Dedicated email support that protects response times, tone, and ticket quality.
L1 and L2 tech support for troubleshooting, account issues, and guided resolution.
Outbound telemarketing with scripts, coaching, and measurable pipeline impact.
Accurate, SLA-driven data entry so your teams stay focused on higher-value work.
Campaigns and web design via UPWeb Services (Albania) and UPWeb International.
Industry approach
Orsol has supported American brands with reliable outsourcing across support, sales, and operations, built for quality, compliance, and measurable delivery.
Process discipline that fits US client expectations.
Dedicated capacity that grows with demand.
Ready to grow with a proven Albanian BPO partner. first conversation
Orsol delivers BPO. Marketing & web design are fulfilled with specialist partners.
"Orsol runs the BPO. UPWeb Services powers the marketing and web design for Albania."
Marketing and web design are not run in-house at Orsol. For Albanian market work, we partner with UPWeb Services so clients get specialist creative delivery alongside operational outsourcing.
Albania marketing & web design partner
Insights
News, guides, and practical advice from Orsol BPO in Albania.
Aug 26, 2026
Scale from overflow coverage to a dedicated Orsol BPO team in Durrës,know the triggers, risks, and operating changes that keep CSAT strong while you grow.
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Aug 19, 2026
Use Orsol BPO's SOW checklist to brief a BPO partner clearly,scope, SLAs, tools, compliance, and ramp,so outsourcing to Albania starts without expensive surprises.
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Aug 12, 2026
Debunk cost vs quality myths when comparing Albania to far-offshore BPO. See why Orsol BPO in Durrës delivers nearshore value without the hidden failure costs.
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Let's get in touch
Orsol handles BPO delivery. Marketing and web design run through our partnership with UPWeb Services (Albania) and UPWeb International (global design).
Email address
support@orsolbpo.comWorking hours
Mon-Friday, 08am-09pm
Main line, International
+1 929-644-6854Main line, Albania
+355 69 852 9961Upper management
+355 67 572 0340Headquarters
Rr. "Pal Engjelli", Durrës 2001, 6th floorBook Free Consultation
Tell us about support, sales, operations, or growth needs, including marketing and web design through UPWeb when that fits your roadmap.
