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Orsol BPO

Legal

Privacy Policy

Last updated: September 11, 2026

This Privacy Policy explains how Orsol BPO (“Orsol”, “we”, “us”) collects, uses, and protects personal data when you visit http://orsolbpo.com, contact us, or use our business process outsourcing services.

Who we are

Orsol BPO operates from Rr. "Pal Engjelli", Durrës 2001, 6th floor, Durrës, Albania. For privacy questions, contact us at support@orsolbpo.com.

Data we collect

Depending on how you interact with us, we may collect:

  • Identity and contact details (name, email, phone, company) when you submit forms or request a consultation.
  • Message content and project details you choose to share.
  • Technical data such as IP address, browser type, device information, approximate location, and pages visited (for analytics and security).
  • Cookie preferences and similar local storage choices on your device.

How we use your data

  • To respond to inquiries and provide requested services.
  • To operate, secure, and improve our website and customer experience.
  • To measure traffic and performance with aggregated analytics.
  • To comply with legal obligations and protect our rights.

Legal bases

Where GDPR or similar laws apply, we process personal data based on your consent, our legitimate interests in running and improving the business, performance of a contract, or legal obligations.

Cookies

We use essential cookies and similar technologies for site functionality, and optional analytics cookies to understand how the site is used. You can accept or manage non-essential cookies through the cookie notice on the site.

Sharing

We do not sell your personal data. We may share data with trusted service providers (hosting, email, analytics) who process it on our instructions, or when required by law.

Retention

We keep personal data only as long as needed for the purposes above, including inquiry follow-up, legal, and security requirements, then delete or anonymize it.

Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing of your personal data, and to withdraw consent. Contact support@orsolbpo.com to exercise these rights.

Security

We apply appropriate technical and organizational measures to protect personal data. No method of transmission or storage is fully secure, so we encourage careful sharing of sensitive information.

Updates

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after updates means you acknowledge the revised policy.

Contact

Questions about this policy? Email support@orsolbpo.com or write to us at Rr. "Pal Engjelli", Durrës 2001, 6th floor, Durrës, Albania.